Shipping Policy

You can trust that your order will be quickly processed and safely delivered. We ship to locations serviced by United Parcel Service, in the United States. Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options. For questions, please call us at (312) 666-0640 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. The shipping and handling charges are not refundable. Please call Customer Service at (312) 666-0640 to request a Return Goods Authorization. No refunds will be made without a Return Goods Authorization. Address: PONY TOOLS, Inc., 404 N. Armour Street, Chicago, IL 60642.